Remote Support Specialist Position

11 hours ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱18,000 - ₱25,000
Job Description

The Role of a Customer Service Specialist plays a vital part in supporting our diverse portfolio of clients by providing exceptional service. In this position, you will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and process claims.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions

As a Customer Service Specialist, you will also need to have strong proficiency in English, both written and spoken, as well as prior experience in customer-facing roles. Additionally, you must reside within a reasonable distance of our office and have a high-speed internet connection, an appropriate quiet work environment, and strong language skills. If you're a natural problem solver who thrives on creating memorable experiences, we'd love to hear from you.

Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Prior experience in customer-facing roles
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems

We offer a competitive compensation package and a range of benefits designed to support and reward our team members. These include HMO coverage, dental coverage, free meals during training, career growth opportunities, and more.

What You Can Expect From Us:
  • HMO Coverage plus dependent coverage
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

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