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AI System Improvement Analyst

3 weeks ago

Manila, National Capital Region, Philippines Innovative Information Technology Solutions, Inc. Full time

We are looking for an AI System Improvement Analyst who will review recorded calls and AI-generated transcripts to identify errors and inconsistencies.

JOB RESPONSIBILITIES:

  1. Listen to recorded calls and review AI-generated transcripts to identify errors and inconsistencies.
  2. Document and categorize issues, translating ambiguous or unclear AI responses into actionable feedback.
  3. Use our in-house platform to log findings and report errors efficiently.
  4. Collaborate with the engineering team by providing structured feedback to improve AI performance.

JOB SPECIFICATIONS:

  • Strong attention to detail and ability to spot inconsistencies or errors in transcripts and voice interactions.
  • Good communication skills.
  • Comfortable working with technology and learning new software tools.
  • Ability to take complex or ambiguous information and distill it into clear, structured feedback.