Call Center Performance Manager

6 days ago


Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full time
Job Summary:

We are looking for a highly motivated Real-Time Analyst to join our team. As a key member of our call center operations team, you will be responsible for driving results through data analysis and informed decision-making.

Main Responsibilities:

  • Analyze and interpret real-time data to identify opportunities for improvement.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve production environment issues.
  • Analyze and report on key performance indicators to drive business improvement.

Requirements:

  • At least 6 months of experience as a Real-Time Analyst in a call center environment.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Applications and relevant software.

  • Call Center

    4 weeks ago


    Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate...


  • Quezon City, National Capital Region, Philippines V-Call Center Link Inc. Full time

    **Job Title:** Senior General Ledger AccountantJob BriefV-Call Center Link Inc. is seeking a highly skilled Senior General Ledger Accountant to join its Finance team. The successful candidate will be responsible for managing the company's financial operations, including general ledger management, cash flow forecasting, and financial reporting.Key...

  • Call Center Manager

    2 days ago


    Quezon City, National Capital Region, Philippines WHR Global Consulting Full time

    I. JOB SUMMARYWe are seeking an experienced, results-driven Call Centre Manager to lead and develop our multi-channel contact centre operations across Health, Motor, Travel, Personal Accident, and other non-life insurance pillars. The successful candidate will oversee three teams—Sales, Renewals, and Inbound Support— comprising approximately 20 to 25...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    About the JobNeksjob is seeking an experienced Call Center Professional to join our team. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.ResponsibilitiesThe successful candidate will be responsible for:Responding to customer inquiries and resolving issues related to our products or...


  • Mandaluyong City, National Capital Region, Philippines OrbitLab Full time

    OrbitLab is a dynamic organization that requires skilled professionals to deliver exceptional customer experiences. We are seeking experienced Call Center Representatives who can effectively communicate with customers, address their concerns, and provide tailored solutions.Job Description:As a Call Center Representative, you will be responsible...


  • Mandaluyong City, National Capital Region, Philippines Sutherland Full time

    Job SummarySutherland is seeking a talented professional to join our Real-Time Analysis team as an Associate Manager. As a key member of our operations team, you will be responsible for monitoring queues in real-time to identify and address potential risks to meeting contractual KPIs.This role requires strong analytical skills, excellent communication...

  • Call Center Agent

    7 days ago


    Mandaluyong City, National Capital Region, Philippines Lexie Staffing Full time

    Join Our TeamWe're looking for a skilled Call Center Agent to join our team at Lexie Staffing. As a Call Center Agent, you'll play a vital role in delivering exceptional customer experiences.Main Responsibilities:Respond to customer inquiries and resolve issues via phone calls.Maintain accurate records of customer interactions.Benefits and CompensationYou'll...


  • Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full time

    Tactical AnalystIn this role, you will be part of a dynamic team that helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results. Our worldwide presence makes it possible for millions of people to move money between buyers and sellers using our payments solutions...

  • Call Center Agent

    7 days ago


    Mandaluyong City, National Capital Region, Philippines ConnectOS Full time

    We're looking for a talented Call Center Agent to join our team at ConnectOS. As a key part of our customer service team, you'll be responsible for providing exceptional service to our customers over the phone.Key Responsibilities:Answer and respond to customer inquiries in a timely and efficient manner.Resolve customer complaints and concerns in a...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Why Work with Us:">Neksjob Corporation is a leading organization that values innovation, teamwork, and customer satisfaction. As a Call Center Agent, you will be part of a dynamic team that strives to deliver exceptional results. We offer a collaborative work environment, comprehensive training programs, and opportunities for career...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    About the RoleWe are looking for a talented Customer Service Call Center Agent to join our team at Neksjob Philippines. As a Customer Service Call Center Agent, you will be responsible for handling customer calls and resolving their issues in a timely and professional manner.Main ResponsibilitiesManage incoming calls and respond to customer inquiries...

  • Call Center Agent

    4 weeks ago


    Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    Call Center Agent Financial Account - Vertis North Site / Apply Now / 19kCustomer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers,...

  • Call Center Agents

    4 weeks ago


    Quezon City, National Capital Region, Philippines Neks Job Philippines Full time

    WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A CUSTOMER SERVICE AGENTAnswering incoming calls from customers Sorting out customers' inquiries or requests Ensuring that customers' requests are managed in an appropriate and timely manner Developing, organizing, and maintaining accurate files Delivering a high caliber of service in a friendly, confident,...


  • Mandaluyong City, National Capital Region, Philippines China Bank PH Full time

    We're seeking a Banking Call Center Agent to join our dynamic team at China Bank PH. As a key representative of our organization, you will be responsible for delivering outstanding customer service and support via phone, email, and other communication channels.To succeed in this role, you should possess excellent verbal and written communication skills, as...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Exciting Career Opportunity Call Center Jobs (28K Salary)SP: 28,000Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...


  • Makati City, National Capital Region, Philippines Tenext Full time

    About the RoleWe're on a mission to create a new standard for customer experience in the Philippines.This full-time, on-site Call Center Team Leader role is based in Metro Manila (Rockwell) and offers a unique opportunity to build a high-performing team from scratch.Key Responsibilities:Team Building: Recruit, coach, and lead a top 1% call center team that...

  • Call Center Agent

    4 weeks ago


    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Exciting Career Opportunity Call Center Jobs (28K Salary)SP: 28,000Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    We are currently seeking enthusiastic and motivated Call Center Representatives to join our dynamic team. This is an excellent opportunity for fresh graduates looking to start their career in customer service. As a Call Center Representative, you will play a key role in delivering outstanding service to our customers while developing your professional skills...


  • Quezon City, National Capital Region, Philippines V-Call Center Link Inc. Full time

    Leadership Opportunity in Accounts ReceivableV-Call Center Link Inc. is seeking an experienced leader to join our team as an Accounts Receivable Collections Team Lead.Job DescriptionThe successful candidate will have a strong background in Accounts Receivable and Collections, with at least 7-8 years of experience. They will be responsible for preparing...