Fraud Prevention Manager
4 days ago
We are seeking a highly skilled and experienced professional to join our team as a Fraud Risk Manager. In this role, you will play a critical part in ensuring the overall supervision of the performance of this section.
The ideal candidate will have a Bachelor's degree in a business-related discipline, experience working in financial institutions, and a strong understanding of banking policies and regulations.
Main Responsibilities:
- Investigating complex fraud cases and providing recommendations for improvement.
- Collaborating with internal and external business partners to achieve business goals.
- Handling escalated cards fraud cases.
- Participating in cross-functional collaborations to implement major products, services, and processes.
- Providing impartial disposition to all cases and identifying loopholes to prevent fraud exposure.
- Ensuring endorsed special cases are properly distributed/assigned to Fraud Investigation Specialists and Assistants.
- Providing updates on current cards fraud trends and conducting training.
- Referring cards fraud cases requiring police operations to the Bank's legal department.
- Conducting yearly inspections of third-party service providers.
- Ensuring Unit Service Levels are within agreed Bank standards.
- Supervising User Acceptance Testing (UAT) related to Department functions.
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