Service Desk Team Manager

About the RoleWe are seeking a skilled IT Support Service Desk Team Lead to join our Global Process Manager Inc. team in Manila.The ideal candidate will be responsible for delivering first-class support for all team members, both through the ticket system, by phone and on-site.This is an exciting opportunity to work with our Danish and international...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...

Job Summary:The Service Desk Team Lead is responsible for leading and supervising the Service Desk team to ensure the efficient and effective delivery of IT support services. This role involves managing service desk tickets, addressing hardware and software issues, and providing first-line support. The Team Lead is also expected to identify and implement...

We are looking for a Service Desk Manager to join our team at weSource Management Consultancy Firm. This role is responsible for managing the service desk function, ensuring high-quality service delivery, and maintaining strong relationships with clients.About the PositionThe ideal candidate will have experience in IT service management, excellent leadership...

**Job Description:**We are looking for an experienced IT Service Desk Manager to lead our team in delivering exceptional customer service. This role involves managing service desk tickets, troubleshooting technical issues, and providing training and guidance to junior staff members.

About the Role:The IT Service Desk Manager will be responsible for managing the service desk team and ensuring timely resolution of client issues. The ideal candidate will have a strong background in IT service management, excellent leadership skills, and the ability to communicate effectively with stakeholders.Responsibilities:Support the service desk...

About the Role">We are seeking an experienced IT Service Desk Team Lead to join our team at Okada Manila. As a key member of our IT department, you will be responsible for providing direct supervision to the IT Service Desk Team and ensuring that all service requests, incidents, and escalations are handled in a timely and efficient manner.

About the RoleThis is a unique opportunity to lead our Help Desk Operations as a Help Desk Operations Leader. You will be responsible for coordinating and managing the service desk team to respond to customer inquiries and resolve issues in a timely manner.Responsibilities:Manage the service desk team to ensure all customer queries are responded to within...

JOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs...

KMC Solutions is a leading provider of IT services, and we are currently looking for a seasoned IT Service Desk Team Lead to join our team. As a key member of our IT department, you will be responsible for leading our service desk team in providing fast and efficient technical support to our customers.This is a great opportunity to work with a talented team...

Role specific responsibilities:Managing first line technical service desk to respond to end user incidents and queries via email and phone.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.Administer and provide User...

Role specific responsibilities:Managing first line technical service desk to respond to end user incidents and queries via email and phone.Route problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.Administer and provide User...

The Service Desk Manager at GECO Asia Pte Ltd is responsible for managing the day-to-day operations of the service desk team. You will oversee the execution across multiple support channels: tickets, knowledge base (articles), chat, call-outs, and MS Teams collaboration.Your key responsibilities include:Overseeing the team's performance and ensuring that...

Job Overview:We are seeking an experienced Service Desk Lead to join our team at Wipro Limited. In this role, you will be responsible for leading a team of service desk agents and providing guidance on customer support and resolution.About the Role:Support the service desk agents in prompt delivery & customer service.Advise and collaborate with the agents on...

About the Position:Deltek Systems (Philippines), Ltd. is seeking an IT Service Desk Manager to join our team. In this role, you will oversee the delivery of exceptional technical support to customers, managing and resolving issues, and escalating complex problems to engineering teams.Your Key Responsibilities:Serve as a leader within our team, overseeing the...

The Help Desk Team Lead is responsible for leading and supervising the Help Desk team to ensure the efficient and effective delivery of IT support services. This role involves managing service desk tickets, addressing hardware and software issues, and providing first-line support.

IntouchCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the Service Desk Team Lead role at IntouchCXAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and...

Do:Support the service desk agents in prompt delivery & customer service.Advise and collaborate with the agents on current issues and work towards the resolution of tickets.Manage and coordinate escalated work orders from the Service Desk team that require additional troubleshooting and follow-up.Coordinate with other IT teams as appropriate for closure of...

Job DescriptionThe Senior Manager will be responsible for leading the Service Desk team at HCL Technologies Philippines Inc. This role requires a strong leader who can drive performance and achieve results while maintaining excellent customer relationships.Key SkillsLeadership and management experience.Service Desk management expertise.ITIL...