Chief Medical Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeVirtualCare Full time $9,600
Medical Virtual Assistant Role Overview

A medical virtual assistant plays a vital role in ensuring the best interests of healthcare providers, patients, and medical establishments are met. This position requires strong organizational skills to manage multiple tasks and priorities, ensuring seamless communication with patients, providers, and insurance companies.

Responsibilities:
  • Manage inbound and outbound calls regarding inquiries, appointments, and data verification with patients, providers, and healthcare insurance companies.
  • Maintain excellent phone etiquette and provide exceptional customer service.
  • Navigate Electronic Medical Records (EMRs) to obtain medical history, including systems such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen.
  • Verify healthcare insurance coverage and eligibility, ensuring timely and accurate processing.
  • Provide administrative support, including data entry, appointment scheduling, email management, record management, and time-keeping.
  • Oversee health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage.
  • Establish professional relationships with medical professionals and patients by acting as a liaison between patients and providers.
  • Maintain adherence to HIPAA policy and confidentiality at all times.
Requirements:
  • Possess excellent verbal and written English communication skills and be able to articulate complex medical information effectively.
  • Have 1–2 years of experience in a medical-related field or a related industry, with a focus on administrative support.
  • Familiarity with medical terminologies is required and proficiency in electronic medical records is highly preferred.
  • A healthcare-related degree is highly advantageous, along with intermediate skills with Google Workspace and/or Microsoft Office.
  • HIPAA certification is an asset and demonstrates commitment to maintaining patient confidentiality.
  • Demonstrate strong attention to detail, impartiality, high organization, computer savviness, and willingness to work night shifts if necessary.

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