Digital Solutions Expert
1 day ago
HelloConnect is a pioneering company that focuses on delivering top-notch support solutions to businesses. As a subsidiary of HelloFresh, we combine expertise in user-centric design and technology to create seamless experiences.
HelloFresh is a global leader in meal kit delivery and grocery boxes, dedicated to innovation and customer satisfaction.
**Key Responsibilities:**
As a Digital Solutions Expert at HelloConnect, your primary responsibilities will include delivering exceptional support, creating educational content, and collaborating with cross-functional teams to enhance our tools.
- User Engagement: Serve as the first point of contact for user inquiries, providing preliminary troubleshooting and solutions for usage-based and instructional issues. Escalate complex cases to relevant stakeholders.
- Educational Content Development: Develop and maintain tool-specific onboarding modules, including detailed manuals, recorded lessons, and live training sessions. Focus on high-volume tools and ensure users are confident with the tools and aware of new features and best practices.
- Cross-Functional Collaboration: Partner with Product Managers, UX Designers, and other stakeholders to enhance tools based on real-time user feedback and support data.
- Self-Service Enhancement: Drive the creation of comprehensive self-service support systems, empowering users to find answers independently through intuitive resources and training content.
**Requirements and Qualifications:**
- Minimum 3 years of experience in a support or educational role, preferably in technology or enterprise tools context.
- Proven experience in creating effective educational content, including training materials and in-tool support solutions.
- Strong analytical and problem-solving skills, with the ability to handle diverse user inquiries effectively.
- Excellent communication and interpersonal skills, with the ability to build relationships across teams and influence improvements based on user needs.
- Proficiency with tools like Figma, Google Suite, or similar for creating content and coordinating support initiatives.
- A genuine passion for empowering users and improving their experience through proactive support and education.
**Why Join Us?**
We foster a collaborative culture, prioritize continuous learning, and emphasize customer-centricity. Our innovative approach enables you to make a meaningful impact on business success. We prioritize diversity and inclusion, promoting a positive work environment and prioritizing employee well-being through comprehensive benefits and perks.
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