Digital Solutions Consultant

2 days ago


Taguig, National Capital Region, Philippines Carlson Wagonlit Travel (Hauptsitz Deutschland) CWT Beheermaatschappij B.V. Deutschland Full time

Job Overview

We are seeking a highly skilled Digital Solutions Consultant to join our team. As a Digital Solutions Consultant, you will provide Level 2 technical support for applications and infrastructure services for our clients.

Main Responsibilities:

  • Provide timely responses to complex client technical issues that have been escalated from Level 1 support.
  • Manage client inquiries and accurately document incidents via online case management tool.
  • Research and troubleshoot to diagnose root cause and resolve issue quickly and effectively.
  • Perform testing to ensure that solution was successful.

Requirements:

  • Associate's degree or equivalent experience.
  • 2+ years' relevant experience in customer service.
  • Strong problem-solving skills and ability to address issues as they arise.
  • Ability to work in a global, multicultural environment.


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