Digital Solutions Consultant
2 days ago
Job Overview
We are seeking a highly skilled Digital Solutions Consultant to join our team. As a Digital Solutions Consultant, you will provide Level 2 technical support for applications and infrastructure services for our clients.
Main Responsibilities:
- Provide timely responses to complex client technical issues that have been escalated from Level 1 support.
- Manage client inquiries and accurately document incidents via online case management tool.
- Research and troubleshoot to diagnose root cause and resolve issue quickly and effectively.
- Perform testing to ensure that solution was successful.
Requirements:
- Associate's degree or equivalent experience.
- 2+ years' relevant experience in customer service.
- Strong problem-solving skills and ability to address issues as they arise.
- Ability to work in a global, multicultural environment.
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