Transaction Processing Supervisor
6 days ago
Job Overview:
The Payments Team Lead is responsible for leading a team of payment processing specialists to ensure accurate, timely, and secure transaction processing. This role requires strong leadership, a deep understanding of payment operations, and the ability to optimize workflows while ensuring compliance with industry regulations.
Key Responsibilities Include:
- Supervising and mentoring a team of payment processing specialists to drive growth and efficiency.
- Conducting regular team meetings to communicate updates, address challenges, and set performance goals, fostering a collaborative environment.
- Providing coaching and constructive feedback to team members to enhance their skills and knowledge, promoting continuous improvement.
- Assigning tasks, managing workloads, and prioritizing daily operations based on business needs, leveraging automation and process enhancements to optimize payment execution.
- Overseeing the processing of payments across multiple channels, including Domestic and Foreign Wire, ACH, and other electronic payment methods, ensuring transactions are processed accurately and efficiently.
- Handling transaction disputes, chargebacks, and fraud investigations in collaboration with relevant departments, resolving issues promptly and fairly.
- Ensuring adherence to industry regulations, company policies, and security standards related to payment processing, maintaining proper documentation and audit trails for payment transactions.
- Collaborating with internal compliance and audit teams to mitigate potential risks, identifying and implementing improvements to payment workflows and systems.
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