Transaction Processing Supervisor

6 days ago


Taguig, National Capital Region, Philippines Merck Kgaa, Darmstadt, Germany Full time

Job Overview:

The Payments Team Lead is responsible for leading a team of payment processing specialists to ensure accurate, timely, and secure transaction processing. This role requires strong leadership, a deep understanding of payment operations, and the ability to optimize workflows while ensuring compliance with industry regulations.

Key Responsibilities Include:

  • Supervising and mentoring a team of payment processing specialists to drive growth and efficiency.
  • Conducting regular team meetings to communicate updates, address challenges, and set performance goals, fostering a collaborative environment.
  • Providing coaching and constructive feedback to team members to enhance their skills and knowledge, promoting continuous improvement.
  • Assigning tasks, managing workloads, and prioritizing daily operations based on business needs, leveraging automation and process enhancements to optimize payment execution.
  • Overseeing the processing of payments across multiple channels, including Domestic and Foreign Wire, ACH, and other electronic payment methods, ensuring transactions are processed accurately and efficiently.
  • Handling transaction disputes, chargebacks, and fraud investigations in collaboration with relevant departments, resolving issues promptly and fairly.
  • Ensuring adherence to industry regulations, company policies, and security standards related to payment processing, maintaining proper documentation and audit trails for payment transactions.
  • Collaborating with internal compliance and audit teams to mitigate potential risks, identifying and implementing improvements to payment workflows and systems.


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