Digital Community Builder

1 day ago

Makati City, National Capital Region, Philippines beBeeDigital Full time ₱800,000 - ₱1,200,000

Job Description:

The Digital Engagement Specialist plays a vital role in fostering a vibrant and engaged online client community. This role focuses on client success through moderation, knowledge management, feedback analysis, and driving ideation initiatives.

Key Responsibilities:

  • Conduct quality assurance monitoring of community interactions to ensure adherence to guidelines. Provide constructive feedback to moderators to maintain a positive and inclusive environment.
  • Maintain and update knowledge management systems (e.g., FAQs, wikis), ensuring content is accurate, accessible, and user-friendly. Collaborate with cross-functional teams to integrate new resources.
  • Support the development and execution of Google review strategies. Monitor review trends and recommend proactive responses.
  • Launch and promote client ideation programs (e.g., suggestion campaigns, innovation challenges) to encourage active participation. Develop workflows to streamline contributions.
  • Collect, analyze, and synthesize client feedback. Deliver actionable insights to Marketing, Product, and Development teams to drive platform enhancements.
  • Implement processes to acknowledge and follow up on client suggestions, fostering trust and collaboration. Track ideation outcomes to demonstrate impact on community offerings.
  • Partner with the communications team to distribute timely updates, including product outages, updates, alerts, and community news, ensuring clarity and alignment with brand voice.
  • Update and maintain digital assets (e.g., mosaic tiles, widgets, wikis), ensuring functionality. Conduct regular audits to identify and resolve outdated or broken content.
  • Provide responsive troubleshooting for clients and associates, escalating complex issues to the Sr. Manager.
  • Assist in developing onboarding materials and initiatives to welcome new community members.

Required Skills and Qualifications:

  • Client engagement and relationship-building skills
  • Content management and creation skills
  • Analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team environment

Benefits:

  • Opportunity to work with a dynamic and growing team
  • Professional development and growth opportunities
  • Collaborative and supportive work environment

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