Senior QA and System Support Professional
6 days ago
We're looking for a skilled Senior QA and System Support Engineer to join our team at Lhoopa.
About the JobThis position involves overseeing quality assurance processes and providing system support for our enterprise platforms.
- Responsibilities:
- Manage and monitor an in-house ticketing system to ensure efficient issue resolution.
- Collaborate with Development, Product, and Operations teams to troubleshoot and resolve system issues.
- Design and execute manual and automated test cases to ensure quality standards.
- Analyze recurring issues and contribute to long-term fixes.
- Document processes and solutions to enhance internal knowledge sharing.
- Participate in Agile development cycles, including sprint planning and retrospectives.
- Analyze system performance and suggest improvements for stability and efficiency.
To be successful in this role, you'll need:
- A Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in QA and system support roles.
- Experience with in-house or custom ticketing systems for issue tracking.
- Experience with Google Workspace administration and support.
- Familiarity with test automation tools (e.g., Selenium, Cypress) is a plus.
- Knowledge of Agile methodologies and QA best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
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