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IT Support Specialist for Cybersecurity Solutions
2 weeks ago
About Us
\N-able Technologies Ltd. is a global software company that turns IT possibilities into capabilities.
\We partner with technology leaders to support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs.
\Our network of N-ablites, a global team of extraordinary creators, is dedicated to making a difference in how our partners do IT.
\Job Description
\As a Technical Support Engineer, you will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security, and more.
\You will deliver high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.
\Combining technical knowledge, problem-solving skills, and interpersonal skills, as well as cross-functional collaboration, you will provide an excellent support experience to our partners.
\You will maintain and continue to develop in-depth knowledge of N-able products and services.
\Additionally, you will prioritize incidents in the incident management system, with autonomy over your personal caseload, in line with the Service and Experience Level Objectives.
\Requirements
\To succeed in this role, you will have 2+ years' experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
\You will have detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
\A strong understanding of security concepts, networking concepts, and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus)
\You will also have experience in one or more scripting languages: Bash, PowerShell, Python.
\Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration, and Backup Technologies is a big plus.
\Furthermore, you will have 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high accuracy.
\You will be partner-focused with the ability to collaborate; be creative in understanding and resolving issues; and have a strong willingness to improve technical knowledge.
