L2 IT Support Specialist

6 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱700,000 - ₱1,000,000
Job Title:

L2 IT Support Specialist

Overview

We are seeking a skilled L2 IT Support Specialist to join our team. As an integral member of our support team, you will be responsible for providing technical support and guidance to our clients and internal stakeholders.

This role is perfect for individuals who have a passion for technology and excellent communication skills. If you enjoy working in a fast-paced environment and are committed to delivering exceptional customer service, we encourage you to apply.

Responsibilities
  • Provide level 2 technical support for all IT-related issues, including hardware and software troubleshooting, maintenance, and upgrades.
  • Collaborate with the helpdesk team to resolve complex technical issues and escalate as necessary.
  • Develop and maintain comprehensive documentation of technical processes and procedures.
  • Conduct regular training sessions for the support team on new technologies and best practices.
  • Assist in planning and implementing IT projects and initiatives that align with business objectives.
Requirements
  • Minimum 5 years of experience in IT support or equivalent field.
  • Relevant certifications in Microsoft O365, Azure, or AWS.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Flexibility to adapt to changing priorities and deadlines.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative work environment and diverse team members.
  • Flexible work arrangements and remote work options.

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