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Refund and Return Process Analyst

1 week ago

Manila, National Capital Region, Philippines Shopee Full time

We're seeking a Refund and Return Process Analyst to analyze and improve our refund and return process.

Key Responsibilities:

  • Analyze and evaluate the current refund and return process.
  • Design and implement process improvements to enhance user experience.
  • Collaborate with cross-functional teams to implement process changes.
  • Evaluate the impact and success of initiatives and recommend further improvements.

Requirements:

  • Graduate of a 4-year Bachelor's Degree.
  • 4-5 years total work experience with 2-3 years experience in process analysis or a related field.
  • Master's degree in Business Administration (MBA) is an advantage.
  • Excellent analytical and problem-solving skills.
  • Ability to develop strong relationships within the company and with third parties.
  • Ability to demonstrate a high level of verbal and written English.