Technical Support Specialist

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱500,000 - ₱800,000
Job Title:

Technical Support Expert

About the Role:

This is an exciting opportunity to join our dynamic team as a Technical Support Expert. As a key member of our technical support team, you will play a vital role in providing exceptional customer service and technical expertise to our clients.


As a Technical Support Expert, your primary responsibilities will include:

  • Providing technical support and troubleshooting assistance to customers via email, chat, and phone.
  • Installing, modifying, and making minor repairs to computer hardware and software systems.
  • Resolving technical issues and providing best practice guidance to customers.

Requirements:

To be successful in this role, you will need to have:

  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Knowledge of computer hardware and software systems.

Skills and Qualifications:

The ideal candidate will possess the following skills and qualifications:

  • 2 years of technical support experience.
  • General knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic and evolving environment.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.

Benefits:

As a valued member of our team, you will enjoy the following benefits:

  • Private health insurance.
  • Training and development opportunities.

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