Digital Transaction Investigator

3 days ago

Makati City, National Capital Region, Philippines beBeeInvestigation Full time ₱1,010,000 - ₱1,210,000
Job Overview

The Investigation Associate role is a key position in the Seller Experience Protection Operations (SEPO) Team in Manila. This challenging job requires candidates to work independently, utilizing excellent judgment and analytical skills to authenticate customers and complex transactions.

The ideal candidate will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace.

Key Responsibilities
  • Plan and accomplish goals with minimal supervision.
  • Authenticate customers and complex transactions using individual problem-solving and analytical skills.
  • Engage proactively with team members and management to accomplish objectives.
  • Evaluate productivity and quality assurance while contributing to the development of the department.
Requirements
  • At least 3 years of any work experience or high school diploma.
  • Fresh graduates and career freshers are welcome to apply.
  • Dedicated workspace at home with free background noise, internet connection, and ability to connect to deliverables.
  • A postpaid fiber internet connection with a minimum speed of 200 Mbps or better and at least 100 GB data from a reliable provider.
  • Excellent written and spoken English skills.
  • Interpersonal skills for communicating complex transactional issues correctly and clearly to internal and external customers.
  • Analyze problems logically and self-disciplined with strong time management and organizational skills.
  • Must start on October 20, 2025.
Preferred Qualifications
  • Comfortable working MS tools and basic automation level.
  • Experience in fields such as Investigations/Payments/Security or Banking domain.
  • Intermediate knowledge of E-commerce.

This is an inclusive culture that empowers Amazonians to deliver the best results for our customers. We support employees with disabilities and accommodations during the hiring process.

We look for dedicated individuals who can contribute to our mission.

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