Insurance Account Manager

1 week ago


San Fernando, Central Luzon, Philippines Gratitude Philippines Full time
**Job Title:** CSR Insurance Account

**About the Role:** We are seeking a skilled and experienced Insurance Account Customer Service Representative to join our team at Gratitude Philippines.

**Key Responsibilities:

1.** Provide exceptional customer service to Insurance Account customers, ensuring their needs are met and exceeded.

2.** Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.

3.** Conduct thorough analysis of customer accounts to identify opportunities for growth and improvement.

4.** Develop and implement strategies to increase customer engagement and retention.

**Requirements:

* 2 years of experience in a customer-facing role, preferably in the insurance industry.
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* High school diploma or equivalent required.
* 1 year of experience in BPO is preferred.

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