Remote Customer Service Representative

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱240,000 - ₱520,000
Job Opportunity

We're seeking enthusiastic customer service professionals to support a range of inbound and outbound customer service initiatives. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within 80km of our office. Key responsibilities include:

  • Handling inbound and outbound calls professionally and efficiently.
  • Resolving customer issues on the first call through effective problem-solving.
  • Researching and retrieving information across systems to support customer needs.
  • Accurately documenting interactions and process claims.
  • Guiding customers through options to find the best solutions.

Requirements include:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.

Benefits include:

  • Competitive compensation based on experience.
  • HMO Coverage with dependents.
  • Dental coverage and in-house dental assistance.
  • Free meal during training.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company events and promotions.

We provide reasonable accommodations to qualified applicants or employees with disabilities as required by law. We embrace differences and are committed to a diverse, discrimination-free workplace.

Key Skills
  • Exceptional communication skills.
  • Problem-solving and analytical skills.
  • Ability to work independently and manage multiple priorities.
  • Strong attention to detail and organizational skills.
  • Customer service and relationship-building skills.
  • Technical skills including proficiency in Microsoft Office and basic knowledge of Windows operating systems.
Physical Requirements

This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and headset. May move or lift up to 40 pounds as needed to accomplish tasks.

Conditions of Employment
  • Must be authorized to work in the country where the job is based.
  • Willing to undergo Level II background and/or security investigation with fingerprint; offers contingent on results.
  • Willing to submit to drug screening; offers contingent on results.

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