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Customer Service Representative

3 weeks ago

Angeles City, Central Luzon, Philippines MCI Full time

At MCI, we are dedicated to delivering tailored solutions to meet the diverse needs of our clients. As a Call Center Agent, you will be responsible for handling inbound and outbound customer service and sales projects for a wide variety of clients.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Ensure first call resolution through problems solving and effective call handling
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
  • Accurately document and process customer claims in appropriate systems

In this role, you will also have the opportunity to build relationships with customers and provide exceptional service. You will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.