Customer Service Representative

2 weeks ago

Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time

Job Title: Customer Service Representative (CSR)

We are seeking a highly skilled Technical Support Specialist with expertise in troubleshooting and problem-solving for water/plumbing services.

Key Responsibilities:

  • Manage inbound and outbound technical support calls, chats, and emails.
  • Diagnose and resolve issues related to water and plumbing services.
  • Collaborate with internal teams to address customer concerns efficiently.
  • Maintain up-to-date knowledge of products, services, and troubleshooting processes.

Qualifications:

  • 1-2 years of experience as a Technical Support Representative (TSR) in a BPO or call center environment.
  • Strong communication skills in English (verbal and written).
  • Experience using ticketing systems, CRM tools, and remote troubleshooting software.

Benefits:

  • HMO benefits
  • Company events
  • Fixed weekends off
  • On-site parking

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