Help Desk Professional

2 weeks ago

Porac, Philippines beBeeSupport Full time $55,000 - $85,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide high-quality technical support to our customers via phone, email, and chat.

Responsibilities:

  • Manage incidents and requests within the ticketing system.
  • Perform and document daily ticket follow-ups with end users within respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide Multifactor Authentication, Single Sign-On and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.

Requirements:

  • A reliable, high-speed Internet connection is required.
  • CompTIA A+ certification is preferred.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory is necessary.
  • At least 1 year of Mac OS experience is required.
  • Experience with the ServiceNow ticketing system is essential.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control is desired.
  • Progressive experience in a Technical Support role with an MSP or call center IT support environment is necessary.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts is necessary.
  • Understanding of call center metrics and KPIs is essential.
  • A college or technology school degree is preferred.
  • Ability to multi-task and experience working in a fast-paced environment is necessary.
  • Strong technical troubleshooting and customer service skills are essential.
  • Strong verbal and written communication skills are necessary.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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