Lead Technical Support Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines XP Plus Solutions Inc. Full time

About the Opportunity:

XPSolutions Inc. is looking for a seasoned Senior Support Engineer to take on a Team Lead role. If you have a strong track record of delivering exceptional customer service and are eager to develop your leadership skills, we'd love to hear from you.

Responsibilities:

  • Leverage your technical expertise to guide and mentor junior team members.
  • Analyze CSAT, QA, and efficiency metrics to identify areas for improvement.
  • Partner with the team to design and implement effective process and call flows.
  • Support the creation of comprehensive knowledgebase resources.

Requirements:

  • Demonstrated success in a technical support role with a strong focus on customer satisfaction.
  • Experience working with web hosting platforms.
  • Knowledge of internet registrar systems and DNS configuration is a plus.
  • Excellent problem-solving and communication skills.
  • A collaborative mindset and eagerness to learn and grow.

What We Offer:

  • A chance to transition into a leadership role without prior experience.
  • A dynamic and supportive work environment.
  • A competitive compensation package.


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Title: Technical Support SpecialistNeksjob is looking for a highly motivated and organized Technical Support Specialist to provide top-notch technical assistance to our customers.Job Overview:In this role, you will be the primary point of contact for customer inquiries, providing expert technical guidance and troubleshooting to resolve complex issues.Key...


  • Cebu City, Central Visayas, Philippines J2P Corp Full time

    Company OverviewJ2P Corp is a leading provider of IT services, dedicated to delivering high-quality solutions to our clients.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting hardware and software issues, with excellent communication skills and a...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're looking for a talented Data & Software Support Specialist to collaborate with our Chicago-based healthcare technology company. In this role, you'll play a crucial part in delivering top-notch support services to our clients.What You'll Do:Analyze technical issues and provide comprehensive software support.Leverage advanced productivity tools to...


  • Cebu City, Central Visayas, Philippines The Virtual Hub Philippines Full time

    The Virtual Hub Philippines is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to clients, troubleshooting issues, and developing solutions to improve operational efficiency.Key Responsibilities:Provide technical support to clients.Troubleshoot issues and...


  • Cebu City, Central Visayas, Philippines Quantum Sourcing Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Quantum Sourcing.Job SummaryThis is a challenging and rewarding role that requires excellent technical skills and customer service expertise. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to clients via various...


  • Cebu City, Central Visayas, Philippines J-K Network Services Full time

    BENEFITS :-Benefits (SSS, Philhealth, Pagibig, Etc)-HMO, Insurance-Allowances-Other benefits will further discussJOB DETAILS :Company Profile: Global professional services company with leading capabilities in digital, cloud and security.Position: Technical Support SpecialistCompany Industry: IT CompanyWork Location: Cebu CitySalary: Php 25,000 - Php 40,000...


  • Cebu City, Central Visayas, Philippines AspiraGlobal Full time

    Technical Support SpecialistAbout the RoleWe're looking for a Technical Support Specialist to provide top-tier support to our clients and ensure seamless technical solutions. You'll be responsible for troubleshooting issues, guiding users, and maintaining system efficiency. If you have a passion for problem-solving and delivering excellent customer service,...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time

    Strategic Office Support Incorporated is seeking a skilled Healthcare Support Specialist to join our team. As a Healthcare Support Specialist, you will be the trusted point of contact for US-based clinics and healthcare providers.Key Responsibilities:Engage with US Healthcare Providers: Develop strong relationships with US-based clinics and healthcare...


  • Cebu City, Central Visayas, Philippines Nityo Infotech Full time

    **Job Summary:**We are seeking an experienced IT System Specialist to join our team. As an IT System Specialist, you will be responsible for installing, configuring, and maintaining computer systems and networks, as well as providing technical support to end-users.Key Responsibilities:


  • Cebu City, Central Visayas, Philippines VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) Full time

    Job Overview:VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) is seeking a skilled Technical Support Specialist to join our team.Key Responsibilities:Liaise with Marketing and Partners: Actively collaborate with the Marketing Team and Partners on leads generation and events.Deliver Training Sessions: Effectively conduct Product/Solutions Trainings, Updates...


  • Cebu City, Central Visayas, Philippines HawodTech Solutions Full time

    Job Description: We are seeking a highly skilled and motivated Technical Support Specialist to join our team at HawodTech Solutions. As a Technical Support Specialist, you will be responsible for providing exceptional customer support by researching, diagnosing, and resolving technical issues related to our MyPass platform.Key Responsibilities:Triage and...


  • Cebu City, Central Visayas, Philippines XTERNITY SERVICES INC. Full time

    At XTERNITY SERVICES INC., we are seeking an experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch technical support and customer service to our industrial ultrasonic cleaning product customers.Key Responsibilities:Provide technical assistance and troubleshooting via email and phone to B2B...


  • Cebu City, Central Visayas, Philippines Infinite Systems Technology Corporation - CEBU Full time

    Join a talented team of IT professionals at Infinite Systems Technology Corporation in Cebu!Job SummaryWe are seeking an IT Technical Support Specialist to deliver top-notch technical assistance to our clients.The ideal candidate will possess excellent communication and problem-solving skills to resolve technical issues efficiently.Required SkillsAbility to...


  • Cebu City, Central Visayas, Philippines Qualfon Philippines, Inc. Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team at Qualfon Philippines, Inc. as a Computer Technician, End User.This role will involve performing basic technical and administrative work in the maintenance and installation of new and existing personal computer systems for remote users.The ideal candidate will have a strong ability to...


  • Cebu City, Central Visayas, Philippines Evolution Gaming Limited Full time

    Company Overview:We are a leading provider of live casino solutions, and we're looking for a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring that all tables are operational without interruptions.Main Responsibilities:Ensure that all gaming equipment is in good working...


  • Cebu City, Central Visayas, Philippines CallTek Full time

    About this OpportunityThis Technical Support Team Lead role will be responsible for managing a team of technical support engineers.Main ResponsibilitiesLead and manage a team of technical support engineers.Develop and implement training programs to enhance staff knowledge on technical support best practices.Collaborate with cross-functional teams to identify...


  • Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    Discover a rewarding career with TDCX Philippines, an award-winning and fast-growing BPO company.We are looking for highly skilled Technical Support Specialists to join our team. In this role, you will help deliver excellent service to our partner brands by providing post-sales customer service and/or troubleshooting support through email/phone/chat.The...


  • Cebu City, Central Visayas, Philippines Staff4Me Full time

    As a member of the Staff4Me team, you will play a crucial role in delivering exceptional technical support to our clients. The Tier 2 Technical Support Specialist position is ideal for individuals with a strong background in networking basics, who possess excellent problem-solving skills and are able to work independently.The primary responsibilities of this...


  • Cebu City, Central Visayas, Philippines FPT Software Full time

    FPT Software is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will provide level 3 technical support for software development related issues.In this role, you will be responsible for investigating, debugging, coding, testing, deploying and supporting complex software systems.You...