Human Resource Manager Lead

7 days ago

Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

About Us

HelloConnect, Inc. is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. We provide innovative services to help organizations improve their human resources processes.

HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home.

Job Overview

This position is responsible for leading and managing the daily operational execution and deliverables of the human resources shared function with focus in the employment life cycle, from attraction, hiring, development, retention, data/HRIS management and offboarding processes.

You will be responsible for team engagement, performing efficient and quality deliverables. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals.

Key Responsibilities:
  • Responsible for talent/onboarding/employee lifecycle data management process and implementation.
  • Responsible for the daily operational function such as but not limited to case management, distribution, assessment of related processes/requests.
  • Ensures quality and efficiency of own work deliverables related to the function on a daily basis.
  • Act as the subject matter expert/escalation for the team and clarify their process related queries.
  • Support building the training plan, live training, in-training, follow up training of new and existing procedures.
  • Support in hiring and building the team competency and capability.
  • Contribute to developing, updating, distributing the standard operating procedures and tools specific to the discipline.
  • Manage the delivery of high quality services and ensure the team is working together to meet service delivery and service quality expectations.
  • Manage teams utilization, work planning and task distribution and accomplishments.
  • Participate in preparing and evaluating the HR related reports on workload management, service level agreement (SLA) achievement including quality and process efficiency.
  • Responsible for submission and coordination of status report(s), as necessary.
  • Contribute to process/continuous improvements initiatives.
  • Perform other related tasks that may be required from time to time.

Leadership/People/Relationship Management

  • Lead, and promote culture of teamwork, innovation and excellence in customer service.
  • Motivate, support, coach and guide team members in daily operations and performance.
  • Discuss performance objectives for all team members in accordance to the company OKR.
  • Monitor and review progress and accuracy of work, direct efforts towards achieving agreed performance metrics and provide technical guidance on complex issues.
  • Identify and manage opportunities for development across the team and implement development plans to grow people competency and capability.
  • Conduct periodic appraisal and required follow up in accordance to the work delivery and output, following the policies of the company.
  • Build, develop and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.
Requirements:
  • Bachelors Degree in Human Resource Management, Psychology or any related course.
  • At least 3 years experience leading a team in a shared services industry serving global business/shared services.
  • In-depth knowledge and experience in Talent/Onboarding, Employment Life Cycle Data Management.
  • Expert of HR processes, systems and tools within the various stages of the employee lifecycle.
  • Proven skills in managing, understanding, execution of ATS/Hiring/ERP systems and tools, database functionality and reporting.
  • Knowledge and understanding of performance and quality metrics, goals and service level implementation and assessment.
  • Experience working in a multicultural environment; experience in shared services environment is an advantage.
  • Extensive experience in start-up, growing and fast-paced organization is highly desirable.
  • Demonstrated ability to manage stakeholder relationships across diverse geographies/location and business area.
Competencies:
  • Proficient in Workday and/or any relevant ATS/Hiring/ERP system.
  • Excellent knowledge and experience in Microsoft office systems and tools (i.e. Excel, Word).
  • Experience in data reporting and analytics.
  • Strong problem solving, relationship building, communications and conflict management skills.
  • Proven organizational skills with ability to handle multiple priorities efficiently.
  • Structured, accurate, systematic and committed to deliver within deadlines.
  • Ability to work independently, knowing the importance of achieving results through teamwork and delegation.
  • Ability to take initiative and make sound judgment and decisions within applicable scope, procedures and guidelines.
  • Demonstrated knowledge of systems, processes and procedures relevant to the work scope.
  • Result oriented mindset and ability to show leadership in challenging situations.
  • Excellent oral and written communication skills in English.
Work Set-Up Requirement:
  • Able to work hybrid.
  • Flexibility and willingness to cover CET/AEST and EST, whenever applicable.
  • Able to work PH Holiday when necessary.

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