Digital Transformation Manager

3 days ago


Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs: As a leader in the digital services outsourcing market, TaskUs helps technology companies build customer experiences that last. With a cloud-based infrastructure serving clients across various sectors, including social media, e-commerce, gaming, and more, we empower our partners to grow their brands.

TaskUs has grown significantly since its inception, expanding its workforce to over 45,000 employees globally and establishing a presence in twenty-three locations across twelve countries.

We believe that our unique culture of innovation and collaboration is key to driving success for our clients. By embracing change, exploring new technologies, and prioritizing consistency, we help our clients stay ahead in a rapidly evolving landscape.

Job Description:

This Transformation Lead role is an Individual Contributor/Senior Manager-level position responsible for leading end-to-end Transformation activities for TaskUs.

The ideal candidate will have a deep understanding of the BPO space and its cross-functional impact, as well as strong technical, domain and business expertise. This role requires enabling different functional areas at TaskUs to deploy technology-driven solutions that address current problems and develop scalable initiatives to manage future trends, thus requiring strong mental agility to handle complex, multi-step activities and apply sound principles to solve identified gaps.

Key responsibilities include supporting Global Transformation initiatives related to Global Service Delivery & Operations, executing TaskUs' Transformation Model and partnering with Executive Stakeholders globally to achieve geo-agnostic strategies and goals, developing Technology-driven Solutions based domain and industry knowledge, and collaborating with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.

Requirements:

  • At least 5 years of BPO experience as an Operations, WFM, Training, Data Science and/or QA Leader handling multinational clients.
  • Knowledge of BPO methodologies and domain-specific discussions related to process improvement and optimization within the organization.
  • Experience in strategizing, building and deploying a digital strategy leveraging RPA, LLM and Generative AI solutions based on Operational needs.
  • Strong Project Management skills and above-average aptitude in cross-functional implementation at a global scale.
  • Able to interact with confidence across all levels of the organization.
  • High aptitude on Stakeholder, Risk & Change Management and able to exude a high degree of authority, confidence and emotional intelligence in the workplace.

What You'll Gain:

  • Competitive industry salaries.
  • Comprehensive benefits packages.
  • Opportunities for internal mobility and professional growth.


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