Technical Support Representative

**Join Our Team as a Technical Support Representative**

Are you passionate about solving technical challenges and providing outstanding customer support? Do you thrive in a dynamic, fast-paced environment where collaboration and innovation drive success? If so, we're looking for you to join our team at **MEPZ1, Lapulapu City** as a **Technical Support Representative**

**Why Join Us?**
At our company, we pride ourselves on fostering a supportive and team-oriented work culture where every voice is valued. As part of our technical support team, you'll play a critical role in ensuring the success of our field service technicians and delivering an exceptional experience for our customers.

Here, you'll have the opportunity to:
- Enhance your technical skills in a rapidly evolving industry.
- Be part of a company that values your contributions and encourages growth.
- Work alongside a motivated and resourceful team dedicated to innovation and problem-solving.

**What You'll Do:**
As a Technical Support Representative, you'll be at the forefront of our customer support efforts, ensuring seamless resolution of technical issues while maintaining meticulous records in our CRM. Your day-to-day responsibilities will include:

1. **Engaging with field service technicians and customers** via phone to address inquiries, troubleshoot equipment issues, and recommend effective solutions.
2. **Documenting all interactions and solutions** accurately and thoroughly in the CRM to ensure seamless communication and record-keeping.
3. **Ensuring timely resolution and closure** of technical issues while meeting or exceeding established timelines and quality standards.
4. **Collaborating with team members** to foster a positive, supportive work environment, sharing knowledge and insights to enhance overall team performance.
5. **Contributing to additional projects** or tasks assigned by your Manager, showcasing your adaptability and proactive approach.

**What We're Looking For:**

We're seeking candidates who bring a blend of technical expertise, customer service skills, and a positive attitude. To excel in this role, you'll need:

- **Educational Background:** College graduate or undergraduate—what matters most is your experience and attitude.
- **Experience:** At least 2 years in customer support or helpdesk roles, with a proven track record of solving technical issues and delivering excellent service.
- **Skills and Attributes:**
- Proficient verbal and written communication abilities to effectively interact with customers and team members.
- Exceptional call handling and telephone etiquette, ensuring every customer feels valued and supported.
- Tech-savvy mindset with a proactive, resourceful, and team-oriented approach.
- Strong problem-solving and troubleshooting skills, coupled with keen attention to detail and a commitment to follow-up.
- Availability for night shifts, weekends, holidays, and overtime as needed.
- The ability to work independently while thriving in a collaborative team environment.
- Reliable commuting options to **MEPZ1, Lapulapu City**, or a willingness to relocate before your start date.

**What's in It for You?**
In addition to a fulfilling role, we offer:
- Competitive compensation.
- Opportunities for professional development and skill enhancement.
- A supportive and inclusive work environment where your growth is encouraged.
- Relocation assistance for qualified candidates.

**How to Apply:**
Ready to take your career to the next level? Submit your application today and become part of a team that's redefining technical support excellence. Together, we'll solve challenges, innovate solutions, and build a brighter future.

Apply now and let's get started