Customer Service Representative

1 month ago

Angeles City, Central Luzon, Philippines HYPER FUTURE E-COMMERCE Full time

About Hyper Future E-Commerce


At Hyper Future E-Commerce, we strive to provide exceptional customer experiences through our digital channels. Our team of Customer Service Representatives plays a crucial role in achieving this goal.


Job Summary


We are seeking a highly skilled and experienced Customer Service Representative - Digital Channel Expert to join our team. As a key member of our customer service department, you will be responsible for handling customer inquiries and resolving issues via text-based channels such as email, live chat, or social media platforms.


Responsibilities



  • Handle customer inquiries and resolve issues efficiently: Respond to customer queries through chat, email, or other written communication channels, providing detailed and clear instructions or solutions.
  • Document and track customer interactions and feedback: Record and analyze customer interactions to identify areas for process improvement.
  • Collaborate with other teams: Work closely with cross-functional teams to resolve complex issues or escalate them when necessary.
  • Maintain product knowledge: Stay up-to-date with our products or services to address customer concerns effectively.
  • Meet quality and response time standards: Ensure timely and accurate responses to customer inquiries, adhering to our quality and response time standards.

Requirements


To succeed in this role, you will need:



  • Excellent written communication skills: Effectively communicate with customers through text-based channels.
  • Problem-solving abilities: Analyze and resolve customer issues efficiently.
  • Attention to detail: Accurately document and track customer interactions and feedback.
  • Customer-focused attitude: Provide excellent customer service while maintaining a professional tone.

Salary


The estimated salary range for this role is $45,000 - $60,000 per annum, depending on experience.


Benefits


As a valued member of our team, you will enjoy a range of benefits, including:



  • Ongoing training and development opportunities: Enhance your skills and knowledge to excel in your role.
  • A dynamic and supportive work environment: Collaborate with a talented team to achieve our goals.

Why Join Us?


At Hyper Future E-Commerce, we offer a unique opportunity to grow your career in a rapidly evolving industry. If you're passionate about delivering exceptional customer experiences and have the skills and expertise to succeed in this role, apply today

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