Hospitality Transformation Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCoach Full time $40,000 - $60,000
About Us

We are revolutionizing the hospitality industry with our cutting-edge technology. Our team of experts is dedicated to solving complex challenges and pushing the boundaries of what's possible.

With a passion for innovation and travel, we're not just watching the future unfold – we're creating it. From pioneering breakthroughs in machine learning to transforming how hotels operate, we're shaping the future of hospitality.

Job Description

We're seeking a talented Onboarding Coach to join our team. As an Onboarding Coach, you will work closely with clients to implement our messaging platform, Whistle, and tailor it to their needs.

You will facilitate client onboarding, training, and ongoing support via video, phone, and email. Your goal is to ensure seamless integration and optimal use of our platform.

Key Responsibilities:

  • Facilitate client onboarding, training, and ongoing support.
  • Resolve customer inquiries and troubleshoot escalated issues.
  • Partner with Sales to define success and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
Required Skills and Qualifications

To be successful in this role, you will need:

  • At least 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • At least 2 years of relevant industry experience in customer-facing roles.

Bonus Skills to Stand Out (Optional):

  • English, Portuguese, Spanish, Thai or Tagalog.
  • Project Management certification.
About You

We're looking for someone who is passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and results-driven professional with a keen eye for detail, we'd love to hear from you.

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