BPO Workforce Management Lead

1 month ago


Ortigas, Philippines RSD Human Resources Management Consultancy Full time
BPO Workforce Supervisor Job Description

At RSD Human Resources Management Consultancy, we are seeking a highly skilled BPO Workforce Supervisor to join our team. The ideal candidate will have a college degree and 2-3 years of experience in Workforce Management, with a proven track record of forecasting and scheduling. Additionally, they should have supervisory experience handling lead roles and be proficient in handling all lines of business (LOB), including email, chat, and voice.

Key Responsibilities:
- Forecasting and scheduling
- Supervising lead roles
- Handling all LOB (email, chat, and voice)

What We Offer:
- Competitive salary package: 50,000 - 55,000 basic
- Onsite work setup and schedule: shifting schedule

This is an excellent opportunity for a motivated and experienced workforce management professional to take their career to the next level. If you have the skills and passion for workforce management, we encourage you to apply for this role.

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