Fire Alarm System Expertise

2 weeks ago

Porac, Philippines beBeeFireAlarmSystem Full time $45,000 - $75,000

Fire Alarm System Specialist

We are seeking an experienced Fire Alarm System Specialist to effectively manage our service department.

This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and efficient resolution planning.

Key Responsibilities:
  • Manage incoming service calls and respond to off-hours answering service inquiries.
  • Schedule service appointments and dispatch technicians for issue resolution.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers on the status of their service requests.
  • Assess fire alarm system issues remotely and determine appropriate action, including deciding whether to dispatch a technician or offer troubleshooting guidance.
  • Maintain service records and ensure compliance with industry standards.
Required Skills and Qualifications:
  • Experience: Minimum 1 year of hands-on experience with fire alarm systems.
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Communication Skills: Strong verbal and written skills for effective customer interactions.
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Problem-Solving: Quick decision-making skills to determine service requirements.
  • Software Proficiency: Experience using scheduling and service management software.
Benefits:

The selected candidate will have the opportunity to work with a team of experienced professionals and contribute to the growth and success of the company.

Additionally, this role offers opportunities for professional development and career advancement.

We are committed to providing a supportive and inclusive work environment that values diversity and promotes equal opportunities for all employees.

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