Operational Excellence Coordinator

7 days ago

Tanauan, Calabarzon, Philippines beBeeDeliveryOperations Full time $56,000 - $83,000

This is a dynamic position that supports the operational foundation of a unified and growing department. Our focus is on ensuring this unification is well-managed, scalable, and efficient.

">Job Summary

We are seeking an experienced professional to play a key role in supporting the tools, processes, and reporting that enable consistent and scalable delivery operations within the Customer Success function.

">About This Role
  • This Delivery Operations Specialist will support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.

The ideal candidate combines strong analytical and process-thinking skills with a collaborative, can-do mindset.

">Key Responsibilities
  1. Operational Excellence Specialist: Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
  2. Maintain Automations: Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  3. Data Analysis: Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  4. Change Management: Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  5. Audit and Review Coordination: Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

Our company offers a fully remote work setup, competitive salary, inclusive work environment & Well-being Program, clear induction program & a mentoring buddy, private health insurance allowance, and unlimited time off.

">Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.

Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models, and experience with Jira, Confluence or similar tooling are a plus.

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