Master Knowledge Architect

1 day ago

Lipa City, Calabarzon, Philippines beBeeKnowledgeManager Full time ₱641,273 - ₱741,554
Job Title

We are seeking a highly skilled Knowledge Manager to lead our organization's knowledge management function. This role involves overseeing the entire knowledge article lifecycle, from creation to utilization.

Key Responsibilities
  • Strategic Leadership:
    • Develop and implement the knowledge management strategy, aligning with ITIL v4 and KCS v6 principles.
    • Ensure adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Content Management & Quality Assurance:
    • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
    • Provide expert feedback on technical content, ensuring clarity and precision for diverse audiences.
  • Knowledge Sharing:
    • Champion a proactive knowledge-sharing culture across all teams, reducing silos and promoting open information exchange.
Requirements
  • Minimum 3+ years of experience in IT Service Management, with significant experience in Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure and troubleshooting.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
Certifications
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.
Skills & Competencies
  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.

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