Voice Systems IT Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines beBeeVoiceEngineer Full time ₱45,000 - ₱90,000
IT Engineer Role

Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions that engage customers, accelerate sales growth, and elevate the auto retail value chain.

This role will be responsible for managing and maintaining VoIP systems, ensuring high availability and performance of voice services, and providing end-user support and training on telephony features. This involves integrating telephony with other systems, participating in telephony migration or upgrade projects, and ensuring compliance with company policies.

Responsibilities:
  • Voice System Administration
    • Manage and maintain VoIP systems (e.g., Cisco, Avaya, 3CX, Zoom Phone, Microsoft Teams Phone, etc.)
    • Configure and support PBX systems, SIP trunks, and analog/digital gateways
  • Telephony Infrastructure Support
    • Troubleshoot issues related to call quality, dropped calls, latency, and voice network performance
    • Monitor system performance and ensure high availability of voice services
  • User Provisioning and Support
    • Set up new users, extensions, voicemail, and call routing
    • Provide end-user support and training on telephony features
  • Integration and Projects
    • Integrate telephony with other systems (e.g., CRM, helpdesk, UC platforms)
    • Participate in telephony migration or upgrade projects
  • Security and Compliance
    • Ensure voice systems are secure, patched, and compliant with company policies
    • Implement call recording, encryption, and backup solutions as needed
  • Documentation and Reporting
    • Maintain documentation for configurations, topologies, and support procedures
    • Generate reports on call usage, performance, or billing

We offer a collaborative work environment, opportunities for professional growth, and the chance to make a significant impact on our clients' success.

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