Global Network Architect

1 week ago


Pasig, National Capital Region, Philippines Transcom Full time

Transcom is a leading company in the customer experience outsourcing industry, dedicated to delivering exceptional service to its clients.

About the Role

We are seeking an experienced IT Global Network Engineer to join our team at Transcom Pasig site.

Key Responsibilities
  • Ensure network uptime and availability for Transcom's multinational network of sites and Data Centers.
  • Participate in the configuration of firewalls, routers, switches and maintenance of remote sites and data centers worldwide.
  • Implement Network Changes under ITIL best practices.
  • Assist in the deployment and maintenance of next generation IPS/IDS systems and monitoring tools.
  • Use various network monitoring tools to monitor and diagnose network health.
  • Conduct Product Lifecycle Maintenance globally for network and security devices.
  • Continuously keep up-to-date the area related internal knowledge base and prepare required documentation, procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units.
  • Participate in meetings with project managers, stakeholders and customers.
  • Accept 2nd level technical escalations and provide technical support for incidents.


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