Cybersecurity Account Manager Lead

6 days ago


Makati City, National Capital Region, Philippines Sophos Full time

Sophos is seeking an experienced Customer Success Manager to join our team, focusing on delivering outstanding customer experiences and driving business growth.

About the Role
  • You will be responsible for managing a portfolio of high-value accounts, developing and implementing tailored success plans to drive customer adoption and revenue growth.
  • Collaborate closely with cross-functional teams to deliver exceptional customer experiences, identify upsell opportunities, and mitigate potential risks.
  • Act as a trusted advisor, providing strategic guidance and support to customers throughout their lifecycle with Sophos.
  • Utilize data and analytics to inform decision-making and optimize solution delivery.
What You'll Need
  • A minimum of 3 years' experience in customer-facing roles, preferably in a similar capacity.
  • Proven ability to build and maintain strong relationships with senior executives and technical stakeholders.
  • Exceptional communication and interpersonal skills, with the ability to adapt to diverse audiences and scenarios.
  • Familiarity with cybersecurity products and services, with a strong understanding of business operations and processes.
  • Experience working with account spends of $80k USD or above, with a proven track record of driving revenue growth and customer satisfaction.

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