Financial Account Specialist
6 days ago
As a Financial Account Specialist at J-K Network Services, you will play a vital role in ensuring the smooth operation of our accounts receivable department. Your primary responsibility will be to handle inbound calls from customers regarding outstanding balances, utilizing your excellent communication skills to resolve client complaints or issues efficiently.
To achieve this goal, you will need to possess strong analytical and problem-solving skills, as well as the ability to work effectively under pressure. You must also be able to maintain accurate records and documentation, guaranteeing that all client interactions and payment statuses are up-to-date.
In addition to these responsibilities, you will collaborate with internal departments to ensure that client complaints are resolved accurately and promptly. This may involve working closely with our customer service team to address any issues that arise during the complaint resolution process.
Meeting or exceeding monthly service level agreements is crucial to your success in this role. To help you stay on track, we provide regular training and support to ensure you have the necessary tools and knowledge to excel in this position.
Job Requirements- Bachelors Degree in Accounting, Finance, or a related field
- Fresh graduates welcome to apply
- At least 1 year experience in Accounts Receivable or Collection with BPO experience
- Experience in Customer Service/AR support or handling customer inquiries an advantage
- Able to work night shifts and amendable to start as soon as possible
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