Fintech Business Growth Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeAdvisor Full time ₱900,000 - ₱1,100,000
Customer Support Role Overview

Elevate user satisfaction and help businesses grow as a trusted payments advisor.

Build relationships, connect with users, and offer excellent customer service and account management.

Collaborate closely with our Product and Engineering teams to shape product strategy and feature development.

This is a full-time role with amazing growth potential in the fintech industry.

Responsibilities:

  • Own the post-sales cycle from customer engagement, retention, and growth.
  • Build relationships and become a trusted payments advisor to key stakeholders.
  • Provide excellent customer service through messaging platforms and phone calls.
  • Be a great listener and uncover user needs.
  • Identify areas for improvement in each client's business process.
  • Communicate solutions based on products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams.
  • Assess common pain points and suggest potential features or improvements.

Requirements:

  • 2+ years of customer success or client-facing experience.
  • Strong business mindset with an ability to identify business strategies.
  • Lots of empathy and patience.
  • Experience handling difficult situations or customers.
  • Strong interest in the fintech industry and technical products.
  • An analytical and strategic mind.
  • Highly resourceful with an ability to navigate data.
  • A self-starter who can drive projects independently.
  • Willing to work flexible hours on weekends and shifts.

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