Telephone Operations Specialist

7 days ago


Pasig, National Capital Region, Philippines KARES INTERNATIONAL COMMODITIES & MANPOWER SERVICES CORPORATION Full time

The Hotel Telephone Operator plays a crucial role in maintaining the highest level of customer satisfaction by providing exceptional service over the phone. This position requires a unique blend of technical skills and soft skills to effectively handle multiple tasks and prioritize responsibilities.

Key Responsibilities:

  1. Effectively answer and direct all incoming calls in a prompt and courteous manner
  2. Provide detailed information about hotel services and amenities to guests
  3. Handle guest inquiries and resolve issues efficiently and professionally
  4. Transfer calls to relevant departments or guest rooms as needed
  5. Take and deliver accurate messages to guests
  6. Assist with wake-up call requests and ensure timely delivery
  7. Monitor and maintain the functionality of the telephone switchboard
  8. Update and maintain a comprehensive directory of hotel contacts and emergency numbers
  9. Collaborate with colleagues to provide seamless service to guests
  10. Respond to emergencies and adhere to established protocols

Qualifications:

  • Previous experience in a similar capacity or customer-facing role
  • Outstanding verbal communication skills
  • Capacity to multitask and manage high-volume call traffic
  • Excellent problem-solving and interpersonal abilities
  • Familiarity with telephone systems and basic computer software
  • Ability to thrive in fast-paced environments while remaining composed under pressure
  • English fluency; additional languages are advantageous
  • Flexibility to work varied shifts, including weekends and holidays


  • Pasig, National Capital Region, Philippines KARES INTERNATIONAL COMMODITIES & MANPOWER SERVICES CORPORATION Full time

    Job Summary:The Hotel Telephone Operator is responsible for answering incoming calls, directing them to the appropriate departments, assisting guests with inquiries, and providing exceptional customer service over the phone. This role requires professionalism, excellent communication skills, and the ability to handle multiple calls efficiently.Key...

  • Telephone Operator

    5 days ago


    Pasig, National Capital Region, Philippines Gratitude Philippines Full time

    About Our CompanyGratitude Philippines aims to build strong relationships with our customers and stakeholders through effective communication and exceptional service.Job OverviewThis is an exciting opportunity to join our team as a Voice Support Specialist. In this role, you will be responsible for providing outstanding service to our clients through various...


  • Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full time

    Job DescriptionWe are seeking a skilled Company Vehicle Operator to join our team at Multistyle Specialist Inc. The ideal candidate will be responsible for operating our company vehicle safely and efficiently.Key Responsibilities:Operate the company vehicle to transport staff and products to and from designated locationsLoad and unload staff luggage,...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.Duties:·...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Job DescriptionMida Food Specialist is seeking a skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in securing the accuracy of inventory and ensuring that inventories in stocks on hand are always updated.Main ResponsibilitiesGather data from various sources, including warehouse management systems, inventory databases,...


  • Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full time

    About the RoleAt SuiteStudio Operations Inc., we're seeking a talented Digital Product Specialist to join our team. This is an exciting opportunity to work with us as we continue to drive innovation in digital shopping experiences.In this role, you will be responsible for managing and optimizing product categories on our website. This includes overseeing...


  • Pasig, National Capital Region, Philippines Neksjob PH Full time

    About the RoleNeksjob Philippines is looking for experienced Incoming Call Specialists to join our team. In this role, you will be responsible for responding to incoming calls, providing information, and resolving customer inquiries. If you have excellent communication skills, a high school diploma or equivalent, and a willingness to work onsite, we...


  • Pasig, National Capital Region, Philippines AireSpring Full time

    Local Number Portability SpecialistAireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.The LNP Specialist is responsible for daily voice order processing, provisioning and technical support companywide.Clarify voice services on new sales orders.Process Customer Service Requests (CSR) to losing carrier.Process...


  • Pasig, National Capital Region, Philippines Mida Food Specialist Full time

    Company OverviewMida Food Specialist is a leading food distribution company dedicated to providing high-quality products and exceptional service to our customers. We are committed to excellence and innovation in all aspects of our business, including inventory management and data analysis.About the RoleWe are seeking an experienced Data Analyst to join our...


  • Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

    **About the Role:**We are looking for an experienced IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for providing technical support to users, analyzing system requirements, and developing recommendations to improve system performance.Provide technical support to users of the systems assigned.Analyze system...


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    At Nityo Infotech, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT/Computer - Network/System/Database Admin and possess excellent verbal and written communication skills.Key Responsibilities:Provide technical support to clients via telephone and other communication...


  • Pasig, National Capital Region, Philippines Cobden & Carter International Full time

    Company OverviewCobden & Carter International is a leading organization that values excellence in finance operations. We are seeking a highly skilled Finance Operations Specialist to join our team.


  • Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full time

    Overview:SuiteStudio Operations Inc. is a dynamic and innovative Philippine-based office company that takes immense pride in being the trusted partner of Kitchen Warehouse Australia. We are committed to delivering exceptional professional support services across all aspects of their business – including design, development, marketing, customer service,...


  • Pasig, National Capital Region, Philippines NeksJob Full time

    Willing to be assigned to Mandaluyong CityShift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer...


  • Pasig, National Capital Region, Philippines SAP SE Full time

    Job ResponsibilitiesThe Cloud Operations Compliance Specialist will be responsible for ensuring cloud contract compliance with established product operations standards. This includes reviewing exception requests, defining controls to verify evidence collection and documentation, and preparing consumable content for enablement and validation of...


  • Pasig, National Capital Region, Philippines Neksjob Philippines Full time

    About the RoleWe are looking for an experienced Operations Assistant Manager to join our team at Neksjob Philippines. In this critical position, you will play a key role in ensuring the success of our customer support operations.As a seasoned professional, you will be responsible for managing a mixed team of specialist and support jobs, with full employee...


  • Pasig, National Capital Region, Philippines NeksJob Full time

    Willing to be assigned to Mandaluyong CityShift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer...


  • Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

    About the RoleWe are seeking a highly motivated IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for the day-to-day operation of our IT systems, ensuring they run smoothly and efficiently.Responsibilities:IT System Management: Manage and maintain our IT systems, including servers, networks, and...


  • Pasig, National Capital Region, Philippines Walk EZ Retail Corporation Full time

    Job SummaryWe are seeking a skilled merchandiser to join our team as a Merchandise Operations Specialist. In this role, you will collaborate with inventory teams to maintain stock levels and ensure the availability of key products. You will also analyze sales data and identify trends to guide inventory adjustments and replenishment.