Telephone Operations Specialist
7 days ago
The Hotel Telephone Operator plays a crucial role in maintaining the highest level of customer satisfaction by providing exceptional service over the phone. This position requires a unique blend of technical skills and soft skills to effectively handle multiple tasks and prioritize responsibilities.
Key Responsibilities:
- Effectively answer and direct all incoming calls in a prompt and courteous manner
- Provide detailed information about hotel services and amenities to guests
- Handle guest inquiries and resolve issues efficiently and professionally
- Transfer calls to relevant departments or guest rooms as needed
- Take and deliver accurate messages to guests
- Assist with wake-up call requests and ensure timely delivery
- Monitor and maintain the functionality of the telephone switchboard
- Update and maintain a comprehensive directory of hotel contacts and emergency numbers
- Collaborate with colleagues to provide seamless service to guests
- Respond to emergencies and adhere to established protocols
Qualifications:
- Previous experience in a similar capacity or customer-facing role
- Outstanding verbal communication skills
- Capacity to multitask and manage high-volume call traffic
- Excellent problem-solving and interpersonal abilities
- Familiarity with telephone systems and basic computer software
- Ability to thrive in fast-paced environments while remaining composed under pressure
- English fluency; additional languages are advantageous
- Flexibility to work varied shifts, including weekends and holidays
-
Hotel Telephone Operator
3 weeks ago
Pasig, National Capital Region, Philippines KARES INTERNATIONAL COMMODITIES & MANPOWER SERVICES CORPORATION Full timeJob Summary:The Hotel Telephone Operator is responsible for answering incoming calls, directing them to the appropriate departments, assisting guests with inquiries, and providing exceptional customer service over the phone. This role requires professionalism, excellent communication skills, and the ability to handle multiple calls efficiently.Key...
-
Telephone Operator
5 days ago
Pasig, National Capital Region, Philippines Gratitude Philippines Full timeAbout Our CompanyGratitude Philippines aims to build strong relationships with our customers and stakeholders through effective communication and exceptional service.Job OverviewThis is an exciting opportunity to join our team as a Voice Support Specialist. In this role, you will be responsible for providing outstanding service to our clients through various...
-
Company Vehicle Operator
5 days ago
Pasig, National Capital Region, Philippines Multistyle Specialist Inc. Full timeJob DescriptionWe are seeking a skilled Company Vehicle Operator to join our team at Multistyle Specialist Inc. The ideal candidate will be responsible for operating our company vehicle safely and efficiently.Key Responsibilities:Operate the company vehicle to transport staff and products to and from designated locationsLoad and unload staff luggage,...
-
Customer Relations Assistant
1 week ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeThe Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.Duties:·...
-
Customer Relations Assistant
3 weeks ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeJob Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to...
-
Data Analyst Specialist
5 days ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeJob DescriptionMida Food Specialist is seeking a skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in securing the accuracy of inventory and ensuring that inventories in stocks on hand are always updated.Main ResponsibilitiesGather data from various sources, including warehouse management systems, inventory databases,...
-
Digital Product Specialist
3 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeAbout the RoleAt SuiteStudio Operations Inc., we're seeking a talented Digital Product Specialist to join our team. This is an exciting opportunity to work with us as we continue to drive innovation in digital shopping experiences.In this role, you will be responsible for managing and optimizing product categories on our website. This includes overseeing...
-
Telephone Support Agents
5 days ago
Pasig, National Capital Region, Philippines Neksjob PH Full timeAbout the RoleNeksjob Philippines is looking for experienced Incoming Call Specialists to join our team. In this role, you will be responsible for responding to incoming calls, providing information, and resolving customer inquiries. If you have excellent communication skills, a high school diploma or equivalent, and a willingness to work onsite, we...
-
Local Number Portability Specialist
6 days ago
Pasig, National Capital Region, Philippines AireSpring Full timeLocal Number Portability SpecialistAireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.The LNP Specialist is responsible for daily voice order processing, provisioning and technical support companywide.Clarify voice services on new sales orders.Process Customer Service Requests (CSR) to losing carrier.Process...
-
Inventory Optimization Expert
5 days ago
Pasig, National Capital Region, Philippines Mida Food Specialist Full timeCompany OverviewMida Food Specialist is a leading food distribution company dedicated to providing high-quality products and exceptional service to our customers. We are committed to excellence and innovation in all aspects of our business, including inventory management and data analysis.About the RoleWe are seeking an experienced Data Analyst to join our...
-
IT Operations Specialist
4 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time**About the Role:**We are looking for an experienced IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for providing technical support to users, analyzing system requirements, and developing recommendations to improve system performance.Provide technical support to users of the systems assigned.Analyze system...
-
Technical Support Specialist
5 days ago
Pasig, National Capital Region, Philippines Nityo Infotech Full timeAt Nityo Infotech, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT/Computer - Network/System/Database Admin and possess excellent verbal and written communication skills.Key Responsibilities:Provide technical support to clients via telephone and other communication...
-
Financial Operations Specialist
5 days ago
Pasig, National Capital Region, Philippines Cobden & Carter International Full timeCompany OverviewCobden & Carter International is a leading organization that values excellence in finance operations. We are seeking a highly skilled Finance Operations Specialist to join our team.
-
Buyers Support Specialist
3 days ago
Pasig, National Capital Region, Philippines SuiteStudio Operations Inc. Full timeOverview:SuiteStudio Operations Inc. is a dynamic and innovative Philippine-based office company that takes immense pride in being the trusted partner of Kitchen Warehouse Australia. We are committed to delivering exceptional professional support services across all aspects of their business – including design, development, marketing, customer service,...
-
Opening for Assistant Quality Assurance Manager
3 weeks ago
Pasig, National Capital Region, Philippines NeksJob Full timeWilling to be assigned to Mandaluyong CityShift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer...
-
Cloud Operations Compliance Specialist
6 days ago
Pasig, National Capital Region, Philippines SAP SE Full timeJob ResponsibilitiesThe Cloud Operations Compliance Specialist will be responsible for ensuring cloud contract compliance with established product operations standards. This includes reviewing exception requests, defining controls to verify evidence collection and documentation, and preparing consumable content for enablement and validation of...
-
Operations Manager Specialist
5 days ago
Pasig, National Capital Region, Philippines Neksjob Philippines Full timeAbout the RoleWe are looking for an experienced Operations Assistant Manager to join our team at Neksjob Philippines. In this critical position, you will play a key role in ensuring the success of our customer support operations.As a seasoned professional, you will be responsible for managing a mixed team of specialist and support jobs, with full employee...
-
Opening for Assistant Quality Assurance Manager
3 weeks ago
Pasig, National Capital Region, Philippines NeksJob Full timeWilling to be assigned to Mandaluyong CityShift: Shifting ScheduleSalary: 45K - 65KTarget Start Date: ASAPRequirements/Required Skills:Must have experience in Retention and Sales LOBJob Description:The Assistant Quality Assurance Manager is responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and other customer...
-
IT Operations Specialist
5 days ago
Pasig, National Capital Region, Philippines UnionBank of the Philippines Full timeAbout the RoleWe are seeking a highly motivated IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for the day-to-day operation of our IT systems, ensuring they run smoothly and efficiently.Responsibilities:IT System Management: Manage and maintain our IT systems, including servers, networks, and...
-
Merchandise Operations Specialist
5 days ago
Pasig, National Capital Region, Philippines Walk EZ Retail Corporation Full timeJob SummaryWe are seeking a skilled merchandiser to join our team as a Merchandise Operations Specialist. In this role, you will collaborate with inventory teams to maintain stock levels and ensure the availability of key products. You will also analyze sales data and identify trends to guide inventory adjustments and replenishment.