Senior Manager of Workforce Services

4 days ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time
About the Role

Neksjob Corporation seeks an experienced Workforce Services Senior Manager to lead the Workforce Management (WFM), AP, and QA functional teams. The successful candidate will drive initiatives to optimize shared services, reduce costs, and maintain high-quality service delivery.

Key Responsibilities
  1. Manage the Cost Structure: Oversee the financial aspects of WFM, AP, and QA functions to ensure efficient use of resources.
  2. Support Sales and RFP Activities: Collaborate with Command Center leads to develop sales materials, proposals, demos, and site tours to secure new contracts and expand service offerings.
  3. Evaluate Service Delivery: Assess the effectiveness of service delivery across all contracts and service-level agreements, identifying areas for improvement.
  4. Develop and Implement Initiatives: Drive efforts to reduce the cost to serve while seeking opportunities to optimize the shared services model.
Requirements
  • Leadership Experience: Minimum 7 years in leadership roles, managing managers or senior managers.
  • WFM Knowledge: Comprehensive understanding of Workforce Management (WFM) principles, including RTA, Forecasting, Scheduling, and Capacity Planning.
  • Strategic Thinking: Strong strategic thinking with experience in managing service delivery in BPO or shared services environments.
  • Financial Skills: Excellent financial skills with a focus on budget management and cost optimization.


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