Digital Transformation Lead

7 days ago


Taguig, National Capital Region, Philippines American Express Full time

As a Product Management Strategist at American Express, you will play a pivotal role in shaping the company's digital transformation journey. We are seeking an experienced Senior Manager to oversee the development and implementation of customer remediation capabilities that align with our commitment to delivering exceptional customer experiences.

About the Role

This is a unique opportunity to join a dynamic team that is dedicated to driving business growth through strategic product management. As a Senior Manager, you will be responsible for providing strategic guidance and support related to various AENB tools and capabilities, including loyalty and financial remediation platforms. You will partner with key stakeholders to ensure effective remediation capabilities aligned with protocols, develop and execute roadmaps to address risk management and internal audit findings, and build strategies to enhance standards of customer remediation tools.

Responsibilities
  • Support business ownership functions of various AENB tools and capabilities, including loyalty and financial remediation capabilities (e.g., Phoenix, Florida) and other current and future AENB platforms and capabilities (e.g., Regulation O system).
  • Partner with key stakeholders, including 1LOD (product owners, engineering, BRT, APO team), 2LOD (compliance, GCO), and tech, to ensure development and implementation of effective remediation capabilities aligned with remediation protocols.
  • Develop and execute roadmaps to address applicable risk management and internal audit group findings as they relate to customer loyalty and financial remediation capabilities, the Regulation O system, and other future AENB platforms and capabilities.
  • Collaborate within the Programs & Capabilities team to ensure alignment of operational and technical requirements for all platforms.


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