Digital Transformation Lead/Head
2 weeks ago
Our client is one of the leading, trusted, and innovative Digital Banks in the country.
The Role:
The Digital Transformation Project Lead / Head is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the bank's established policies, procedures, and prescribed service standards.
Responsibilities:
- Attain lean and efficient structure through automation and process re-engineering.
- Recommend innovative, lean, and compliant to-be processes.
- Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes.
- Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.
- Ensure adherence to service level agreements and established procedures.
- Develop organizational effectiveness in collaboration with cross-functional teams to provide process design capabilities, tools, frameworks, and training for identified departments within the bank.
- Support business initiatives through active engagement with both internal and external stakeholders.
- Manage numerous, complex projects requiring high-level capabilities.
- Retain and develop talent through training and succession planning.
Qualifications:
- 5+ years of experience leading Business Excellence Process or Transformation projects as a Project Lead or a Solutions Architect.
- At least 3+ years in a lead role, with experience working with cross-functional teams for transformation or change management projects.
- Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices is a plus.
- Demonstrated leadership ability with excellent interpersonal and communication skills.
Work Setup:
Setup: Hybrid (3X onsite per week)
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