Digital Transformation Lead/Head

2 weeks ago


Taguig, National Capital Region, Philippines Cobden and Carter International Full time
About the job Digital Transformation Lead/Head

Our client is one of the leading, trusted, and innovative Digital Banks in the country.

The Role:

The Digital Transformation Project Lead / Head is responsible for managing and leading innovative, lean, and compliant to-be processes of the Operations Department in accordance with the bank's established policies, procedures, and prescribed service standards.

Responsibilities:

  • Attain lean and efficient structure through automation and process re-engineering.
  • Recommend innovative, lean, and compliant to-be processes.
  • Facilitate the implementation of to-be processes with clear desired performance metrics for re-engineered processes.
  • Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.
  • Ensure adherence to service level agreements and established procedures.
  • Develop organizational effectiveness in collaboration with cross-functional teams to provide process design capabilities, tools, frameworks, and training for identified departments within the bank.
  • Support business initiatives through active engagement with both internal and external stakeholders.
  • Manage numerous, complex projects requiring high-level capabilities.
  • Retain and develop talent through training and succession planning.

Qualifications:

  • 5+ years of experience leading Business Excellence Process or Transformation projects as a Project Lead or a Solutions Architect.
  • At least 3+ years in a lead role, with experience working with cross-functional teams for transformation or change management projects.
  • Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practices is a plus.
  • Demonstrated leadership ability with excellent interpersonal and communication skills.

Work Setup:

Setup: Hybrid (3X onsite per week)

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