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Order Management Expert

1 week ago

Cavite City, Calabarzon, Philippines Schneider Electric Full time
About the Job:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for ensuring seamless service delivery to our customers. Your primary responsibilities will include reviewing customer purchase orders, booking services contracts, and managing order execution.

Responsibilities:
  • Validate customer purchase orders to ensure accuracy and completeness.
  • Book and set billing plans for services contracts in our ERP system.
  • Manage order execution, including coordinating with planners, spare parts teams, shipping teams, sales, and customers.
  • Assist project execution teams with contract administration, delay notices, pricing, and claims management.
  • Monitor and manage the backlog, providing transparency to the service organization.

Requirements:
  • Excellent customer service skills with the ability to resolve customer issues.
  • Demonstrated experience in a service planning/coordination role with technical knowledge.
  • Collaborative mindset and excellent planning, organizational, and reporting skills.
  • Excellent verbal and written communication skills and ability to work as part of a team.
  • Proficiency in Microsoft Suite, CRM, and ERP systems.
  • Knowledge of the IT industry, data centers, electrical distribution, and/or cooling systems is an advantage.