Customer Service Ambassador

1 month ago


Makati City, National Capital Region, Philippines Valeros Business Company Full time
Job Overview
  As a valued member of our team at Valeros Business Company, we are seeking a skilled Customer Service Ambassador to join our dynamic customer service department in Manila. This is a full-time on-site opportunity that requires strong communication and interpersonal skills, as well as the ability to multitask and prioritize effectively.

  About the Role
  Our ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction on a daily basis. This includes providing timely and effective responses to customer concerns, working closely with internal stakeholders to resolve complex issues, and maintaining accurate records of customer interactions.

  Responsibilities
  

  •   
  • Respond to customer inquiries via phone, email, or chat, providing timely and effective resolutions to customer concerns
      
  • Work closely with internal stakeholders to resolve complex customer issues, including escalated cases and complaints
      
  • Maintain accurate records of customer interactions, including call logs, emails, and chats
      
  • Collaborate with team members to achieve customer service goals and objectives

  Requirements
  To be successful in this role, you will need:
  

  •   
  • A minimum of 3 months of experience in a call center environment
      
  • A high school diploma or college degree from an accredited institution
      
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
      
  • Strong problem-solving abilities and customer-oriented mindset
      
  • Ability to multitask, prioritize, and manage time effectively
      
  • Proficiency in relevant software applications, including CRM systems and productivity tools
      
  • Previous experience in customer service or a related field is highly desirable

  What We Offer
  In return for your hard work and dedication, we offer a competitive salary of P25,000 - P30,000 per month, depending on experience, plus a range of benefits and perks, including:

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