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US Immigration Document Specialist
2 weeks ago
About Boundless Immigration
We're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes US immigration system. We are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.
Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before. In 2023, we entered into employment-based immigration services by acquiring Bridge. With Bridge, we provide a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.
We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs' foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.
Your Role
- You will prepare necessary US government forms to support employment-based immigration petitions, including short-term work visas, as well as long-term green card matters.
- Ensure all critical information, forms, and supporting documents are included and arranged in compliance with US government standards.
- Draft and edit support letters required for petitions based on client and beneficiary's data and documentation using established templates.
- Take ownership of identifying errors or inconsistencies in information and communicate these to the Project Manager on a timely basis.
- Effectively address formatting issues with data, forms, and letters in a timely manner.
- Collaborate closely with Project Managers and Attorneys to understand and execute effective case strategies that align with clients' immigration goals and comply with current immigration laws and regulations.
- Iterate on feedback provided by attorneys and the client and ensure all information has been accurately updated and finalized for print.
- Coordinate with the Support Team, Project Managers, and other Case Production Specialists to facilitate a smooth workflow and timely completion of tasks.
- Stay updated on product changes, attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience.
Responsibilities
- Adhere to internal service level agreements (SLAs) on timely preparation of cases.
- Follow protocol to maintain the strict security and privacy of our clients' information.
- Facilitates creation of print-ready MPDF for Legal Review.
- Support special Case Production tasks or projects, as needed.
Requirements
- We are looking for Case Production Specialists to support our growing Client Success operations. We need passionate professionals who exhibit exceptional attention to detail and strong English language skills.
- You should thrive in a fast-paced industry and have a strong drive to prioritize efficiency while maintaining quality standards. You possess exceptional time management skills to handle multiple tasks and meet critical deadlines.
- Your ability to excel in this role will be evident in your effectiveness in accurately preparing forms and letters that meet our highest quality standards, as well as your ability to collaborate with Attorneys and Case Coordinators to meet the specific needs of our clients.
- The Case Production Specialist at Boundless is a key role in our client success operations. They identify themselves as partners on our Client Success team and adhere to strict confidentiality of client information.
