Customer Experience Ambassador
3 days ago
About Boundless Immigration
We're a team of experts who have struggled with our own immigration journeys. That's why we're building customer-centric products to become the trusted partner for families through their entire immigration process.
Job Description:- We're looking for a Customer Success Representative to join our team as we grow our customer base. You'll be responsible for ensuring the success and satisfaction of our customers throughout their journey.
Key Responsibilities:
- Act as a brand ambassador, addressing inquiries or concerns and transferring them to the right department to promote a positive customer experience.
- Build strong customer relationships by actively listening to customers and focusing on resolution.
- Collaborate with colleagues to provide comprehensive support to customers, maximizing retention and driving customer success.
Requirements:
- Preferably with at least 6 months of call center experience.
- Strong customer service skills with a sense of ownership of our customer success journey.
- Excellent verbal and written communication skills.
- Empathetic and able to handle multiple customer interactions simultaneously.
Benefits:
- Part of a dynamic workforce in an environment where you can collaborate with expert talents in the online immigration services industry.
- Cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners.
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