Remote Online Interview Host

3 days ago

Manila, National Capital Region, Philippines beBeeInterview Full time $8,000

Job Title:

We are seeking a skilled and experienced Interview Host to join our team. The ideal candidate will have excellent communication skills, be able to work independently, and possess a strong attention to detail.

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About the Role:

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our organization. As an Interview Host, you will be responsible for facilitating online interviews with clients and respondents. You will also be required to troubleshoot technical issues and provide support to both internal and external users.

Key Responsibilities:

  • Facilitate online interviews with clients and respondents
  • Troubleshoot technical issues and provide support to internal and external users
  • Assess technical support level of user to provide appropriate support in a timely manner
  • Prepare respondents in advance to join their scheduled interviews on time
  • Support moderator and interpreter trainings prior to the start of the project
  • Triage and communicate issues to the QualStage Product Owner and Engineering team
  • Document technical issues and resolutions to support customers and improve internal processes
  • Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed

Qualifications:

To be successful in this role, you will need to possess the following qualifications:

  • Bachelor's degree or equivalent work experience
  • Multilingual in at least one language (French, German, Italian, Spanish, Portuguese, Chinese)
  • Experience supporting customers with qualitative online platforms
  • Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices
  • Previous experience in customer service, or call centre experience

Benefits:

As an Interview Host, you will enjoy the following benefits:

  • A competitive hourly rate ($8 - $10 USD per hour)
  • Operating hours between 03:00 - 20:00 EST
  • Opportunity to work with a dynamic and growing organization

About Us:

We are a global leader in digital solutions in healthcare, providing market research recruitment and support services to a range of sectors. We value innovation, collaboration, and excellence in all aspects of our business.

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