Business Process Optimization Lead

2 days ago


Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description

TASQ Staffing Solutions is seeking a seasoned Business Process Optimization Lead to join our team. As a key member of our organization, you will be responsible for driving business growth through process improvements and strategic planning.

Key Responsibilities:
  • Process Improvement: Develop and implement process improvement initiatives to enhance efficiency, productivity, and quality across various business processes.
  • Strategic Planning: Collaborate with cross-functional teams to develop and execute strategic plans that align with the company's goals and objectives.
  • Negotiation and SLA Management: Negotiate and finalize Service Level Agreements (SLAs) with clients, ensuring mutually beneficial terms and conditions.
  • Review and Reporting: Establish and maintain review and reporting mechanisms with clients to ensure transparency and accountability.
  • Incentive Plan Development: Design and approve incentive plans to motivate team members and drive performance excellence.
  • Champion for Improvement: Act as a champion for process and performance improvement projects, identifying areas for enhancement and implementing changes.
  • Case Studies and Business Acquisition: Develop case studies highlighting business successes and participate in business acquisition efforts to drive growth.
  • Attrition Action Plans: Review progress of attrition action plans and assess their effectiveness.
Qualifications:
  • Education: Graduation in any stream or diploma
  • Work Experience: Minimum 10 years of work experience in Business Process Off-shoring
  • Supervisory Experience: At least six years of supervisory experience in international Voice and/or back office business
  • BPO Operations Management: At least 3-5 years BPO Operations Management experience in a Customer Service environment, preferably in BFSI
  • Voice and Back Office Operations: Experience in Voice and/or Back office Operations


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