Client Relations Director

2 weeks ago


Cebu City, Central Visayas, Philippines Smartsourcing Solutions Pty Full time

At Smartsourcing Solutions Pty, we're passionate about delivering exceptional experiences for our clients. As a Client Relations Director, you'll be responsible for building and maintaining strong relationships with our clients.

About the Role

You'll lead the client onboarding process, develop and execute training plans, and monitor KPIs and SLAs to ensure our team delivers exceptional results.

Key Responsibilities
  • Lead client onboarding, including intro meetings, documentation, and action item tracking.
  • Develop and execute training plans to equip trainees with the right skills and knowledge.
  • Monitor KPIs and SLAs, providing daily, weekly, and monthly performance reports.
  • Manage client communication, including weekly updates, monthly invoices, and payment follow-ups.
  • Oversee team performance, conduct annual reviews, and ensure engagement in company activities.
  • Collaborate with the Information Management team for ServiceDesk and PowerBI setup.
  • Continuously improve processes and workflows to enhance efficiency and client satisfaction.
Requirements

To succeed in this role, you'll need:

  • At least 5 years of experience in Client Relations, Business Development, or Process & Systems Development.
  • Proficiency in Microsoft Office, GSuite, and other computer applications.
  • Experience in documenting workflows and processes.
  • Strong client engagement and communication skills.
  • Basic phone customer service training and workshops.
  • MBA or equivalent supervisory/management experience is preferred.


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