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Customer Support Associate

1 week ago

Taguig, National Capital Region, Philippines RecruiterPH Full time

At RecruiterPH, we are seeking a skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be the primary point of contact for our clients, providing exceptional support and resolving their issues in a timely and professional manner.

Job Description:

In this role, you will be responsible for interacting with clients via telephone, email, online chat, or in person to provide support. You will ensure that all customer interactions are documented and maintained accurately, and use your knowledge of our products and services to answer inquiries.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to build strong relationships with our clients. Proficiency in computer software is also essential, as well as the ability to learn new systems quickly.

Key Responsibilities:

  • Provide exceptional customer service and support via various channels
  • Maintain accurate records of customer interactions
  • Use product knowledge to resolve client inquiries
  • Collaborate with internal teams to resolve complex issues
Requirements:

To be successful in this role, you will need to possess the following qualifications:

  • Completed at least 2 years in College or High School Graduate with 1 year customer-interfacing work experience
  • Excellent communication and interpersonal skills
  • Proficient computer skills and ability to learn new software
  • A positive attitude and ability to work in a fast-paced environment