Customer Service Representative

2 days ago


Quezon City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000
Job Summary

The Customer Support Associate role involves interacting with customers via various channels, providing service support and resolving routine issues.

This position requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Ensure high-quality customer service meets contractual requirements.
  • Clarify customer needs and provide resolution using decision-support tools and resources.
  • Listen attentively to customer concerns and demonstrate patience while building rapport.
  • Maintain basic knowledge of products and services.
  • Prepare accurate work and document information as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
Requirements
  • High school diploma with three to six months of relevant experience preferred.
  • Courteous and strong customer service orientation.
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate both written and verbally.
  • Dependable with strong attention to detail.
  • Skilled in multi-tasking and adapting to changes quickly.
  • Tolerance for repetitive work in a fast-paced environment.
Benefits

This role offers opportunities for growth and development in a dynamic environment.

Career Framework Role

This is an entry-level position that requires basic skills and knowledge. The successful candidate will have close supervision and clearly defined procedures.



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