Hub Operations Lead

4 days ago

Manila, National Capital Region, Philippines Shopee Full time

Hub Operations Overview

The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

Your Responsibilities

  1. Oversee daily hub operations, ensuring smooth and efficient functioning.
  2. Ensure adherence to established procedures, policies, and regulations.
  3. Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
  4. Drive continuous improvement in key performance indicators (KPIs) for the hub.
  5. Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
  6. Assist the Customer Support team with call-outs to resolve customer escalations.
  7. Coordinate with agency coordinators to manage and support agency teams.
  8. Handle additional tasks related to overall hub operations as needed.

You Will Be Successful If

  • You have a Bachelor's Degree or higher in related fields.
  • You have held a leadership role in a division or team, within a logistics or hub environment.
  • You have minimum of 4 years experience in Supply Chain & Logistics Industry.
  • You are experienced in e-commerce fulfillment.

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